| Backbone
Links |
- 45mbps
- Time Warner OC3 (45mbps PVC) MCI and Sprint transit
(Houston)
- 45mbps
- UUNet DS3 (Houston)
- 45mbps
- Level3 (I 00mbps Ethernet connection)
- 45mbps
- lnsync Houston-Austin DS3
- 45mbps
- lnsync Houston-Dallas DS3
- 45
mbps - Exodus DS3 exit point (Austin)
|
| Peering
|
- Insync
NAP - Houston ISP peering arrangements
- Private
peering arrangements
|
| Redundancy |
- BGP4
for optimal route selection and resiliency
- Redundant
border routers (Cisco 7507)
- Redundant
core routing switches using HSRP (Cisco 6509)
- Redundant
co-location switches for diverse Layer 2 links (Cisco
6509)
- Globally
load balanced DNS servers (Houston/Austin)
- Load
balanced and redundant mail services
|
| Access
Services |
- OC-3
- 155mbps
- DS-3
- 45mbps
- 1O
- 100 Meg native Ethernet
- T-1
- 1.5mbps
- Frame
relay services using Southwestern Bell and Time Warner
- SDSL
and SDSL via Covad and Southwestern Bell
- 128k
ISDN dedicated
- 64k+64k
ISDN dedicated
- 64k
ISDN dedicated
- 128k
Dial up ISDN
- 64k
Dial up ISDN
- 56k
analog dedicated
- 56k
analog dialup
|
| Frame
Relay Capacity |
DS-3
to Southwestem Bell |
| ATM
Capacity |
OC3
to Southwestem Bell |
| Co-located
Handoffs |
- 10mbps
Ethemet
- 100mbps
Ethemet
- Gigabit
Ethemet (fiber)
|
| Bandwidth
Monitoring |
Border
link monitoring available to all users via MRTO graphs
Bandwidth
use monitoring for all co-located and dedicated clients
via secured MRTG graphs
|
| Network
Management |
SunNet
Manager based network management system ICMP monitoring |
| Core
Systems Status |
Core
services health report (CPU, disk, memory, http, smtp,
dns, etc), network outage notification and bandwidth,
and dial-up pool monitoring via a status page |
| Outtage
Notifiications |
Posted
to the outage mailing list and the status page |
| Maintenance
Window |
Sunday's
3-6 am
Additional times as scheduled
Notification posted to the outage list and the status
page
|
| Support
Schedule |
Regular
tech support hours 7:30am - I 0:00pm
Emergency and dedicated client support 10:00pm-07:30am |
| Phone
Procedures |
- Call
center management via the Remedy ticketing system
- Front
Line technical support line during business hours
- Network
Down Emergency line during business hours
- After-hours
Emergency Support line 24 hours/day
|
